ball/app/common/command/CancelDispatch.php

<?php
namespace app\common\command;

use think\console\Input;
use think\console\Output;
use think\console\Command;
use app\common\model\works\ServiceWork;

class CancelDispatch extends Command
{
    protected function configure()
    {
        $this->setName('cancel_dispatch')
            ->setDescription('派单5分钟未领取的工单自动取消');
    }

    protected function execute(Input $input, Output $output)
    {
        $this->cancelDispatch();

    }

    /*
    * 超过5分钟未领取工单的，取消分配
    */
    protected function cancelDispatch()
    {
        ServiceWork::where('work_status',1)
        ->where('dispatch_time','<',strtotime('-5 minutes'))
        ->update([
            'master_worker_id' => 0,
            'work_status' => 0,
            'dispatch_time' => 0,
            'first_contact_time' => 0,
            'estimated_finish_time' => 0,
        ]);
    }

}