update([ 'address' => $params['address'], 'appointment_time' => strtotime($params['appointment_time']), 'estimated_finish_time' => $params['estimated_finish_time'], ]); Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 工程师确认上门 * @param $params * @return false|void */ public static function confirmDoor($params) { Db::startTrans(); try { $work = GroupServiceWork::where(['master_worker_id'=>$params['user_id'],'work_sn'=>$params['work_sn']])->findOrEmpty(); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->work_status != 3){ throw new Exception('请勿重复点击'); } $work->finally_door_time = time();//最后上门时间 $work->work_status = 4;//已上门 $work->work_images = $params['work_images']; $work->save(); //添加变更日志 $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'编号['.$params['user_info']['worker_number'].']'.$params['user_info']['real_name'].'于'.date('y-m-d H:i:s',time()).'于'.date('Y-m-d H:i:s',time()).'已上门', ]; GroupServiceWorkLogLogic::add($work_log); Db::commit(); //给客户发送工单验证码 event('Notice', [ 'scene_id' => 105, 'params' => [ 'user_id' => 0, 'mobile' => $work->mobile, 'code' => $work->code, ] ]); } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 工程师确认服务完成 * @param $params * @return false|void */ public static function confirmServiceFinish($params) { Db::startTrans(); try { $work = GroupServiceWork::where(['master_worker_id'=>$params['user_id'],'work_sn'=>$params['work_sn']])->findOrEmpty(); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($params['code'] != $work->code) { throw new Exception('验证码错误'); } if($work->user_confirm_status !=2){ throw new Exception('请勿重复操作'); } $work->finished_images = $params['finished_images']; $work->user_confirm_status = 3;//待确认服务完成 $work->save(); //添加变更日志 $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'编号['.$params['user_info']['worker_number'].']'.$params['user_info']['real_name'].'于'.date('y-m-d H:i:s',time()).'于'.date('Y-m-d H:i:s',time()).'提交了待用户确认服务完成', ]; GroupServiceWorkLogLogic::add($work_log); Db::commit(); } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } public static function allocateWorker($params,$userInfo){ Db::startTrans(); try { $work = GroupServiceWork::findOrEmpty($params['id']); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->work_status >=6 ){ throw new \Exception('工单状态只能修改待结算之前的'); } if($work->master_worker_id == $params['master_worker_id']){ throw new \Exception('分配的工程师相同'); } $worker = MasterWorkerTemporary::where(['id'=>$params['master_worker_id'],'is_disable' =>0])->findOrEmpty(); if($worker->isEmpty()){ throw new \Exception('工程师不存在或被禁用'); } $work->master_worker_id = $params['master_worker_id']; $work->work_status = 3; $work->dispatch_time = time(); $work->receive_time = time(); $work->user_confirm_status = 2; $work->code = str_pad(rand(0, 9999), 4, '0', STR_PAD_LEFT);//从 0 - 9 中随机取 4 个数字 $work->save(); Db::commit(); // 工程师派单通知【给工程师的通知】【公众号通知,不发短信】 $workDetail = GroupServiceWorkLogic::detail($params); $res = event('Notice', [ 'scene_id' => 113, 'params' => [ 'user_id' => $params['master_worker_id'], 'order_id' => $params['id'], 'thing9' => $workDetail['title'], 'time7' => $workDetail['appointment_time'], 'thing8' => (iconv_strlen($workDetail['address'])>15)?(mb_substr($workDetail['address'],0,15,'UTF-8').'...'):$workDetail['address'], 'phone_number6' => asteriskString($workDetail['mobile']), ] ]); return true; }catch(\Exception $e){ Db::rollback(); self::setError($e->getMessage()); return false; } } public static function cancelAllocation($params,$userInfo){ Db::startTrans(); try { $work = GroupServiceWork::findOrEmpty($params['id']); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->work_status >=6 ){ throw new \Exception('工单状态只能修改待结算之前的'); } $worker = MasterWorkerTemporary::where(['id'=>$work->master_worker_id])->findOrEmpty(); if($worker->isEmpty()){ throw new \Exception('工程师不存在'); } $params['master_worker_id'] = (isset($params['master_worker_id']) && !empty($params['master_worker_id']))?$params['master_worker_id']:$work->master_worker_id; $work->master_worker_id = 0; $work->work_status = 0; $work->dispatch_time = 0; $work->receive_time = 0; $work->save(); //添加变更日志 $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'后台用户['.$userInfo['admin_id'].']'.$userInfo['name'].'于'.date('Y-m-d H:i:s',time()).'取消了工程师'.'编号['.$worker->worker_number.']'.$worker->real_name ]; GroupServiceWorkLogLogic::add($work_log); Db::commit(); return true; }catch(\Exception $e){ Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 工单详情 * @param $params * @return array|false */ public static function detail($params){ $work_where = !empty($params['work_sn'])?['work_sn'=>$params['work_sn']]:['id'=>$params['id']]; $result = GroupServiceWork::where($work_where) ->append(['id','work_status_text','service_status_text']) ->findOrEmpty()->toArray(); //工程师工单按钮状态 $work_service_status = 0; $work_service_status_text = '待派单'; //工单状态 if($result['work_status'] == 1){ $work_service_status = 1; $work_service_status_text = '待领单'; } if($result['work_status'] == 2){ $work_service_status = 2; $work_service_status_text = '预约上门'; } if($result['work_status'] == 3){ $work_service_status = 3; $work_service_status_text = '等待上门'; } if($result['work_status'] == 5 and $result['user_confirm_status']==2){ $work_service_status = 7; $work_service_status_text = '完成服务'; } if($result['work_status'] == 5 and $result['user_confirm_status']==3){ $work_service_status = 8; $work_service_status_text = '用户确认完成服务中'; } if($result['work_status'] ==6){ $work_service_status = 9; $work_service_status_text = '待结算'; } if($result['work_status'] ==7){ $work_service_status = 10; $work_service_status_text = '已完结'; } if($result['work_status'] ==8){ $work_service_status = 11; $work_service_status_text = '已评价'; } if($result['work_status'] ==9){ $work_service_status = 12; $work_service_status_text = '已退费'; } $result['work_service_status'] = $work_service_status; $result['work_service_status_text'] = $work_service_status_text; return $result; } }