update([ 'address' => $params['address'], 'appointment_time' => strtotime($params['appointment_time']), 'lon' => $params['lon'], 'lat' => $params['lat'], ]); Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * * @return false|void */ public static function pickWork($params) { Db::startTrans(); try { $work = ServiceWork::where(['master_worker_id'=>$params['user_id'],'work_sn'=>$params['work_sn']])->findOrEmpty(); if($work->isEmpty()){ throw new Exception('工单不存在'); } $receive_time = time(); $work->work_status = 2;//待联系 $work->service_status = 1;//服务中 $work->receive_time = $receive_time; $work->save(); //添加变更日志 $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'编号['.$params['user_info']['worker_number'].']'.$params['user_info']['real_name'].'于'.date('y-m-d H:i:s',$receive_time).'领取了工单', ]; ServiceWorkLogLogic::add($work_log); Db::commit(); } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 预约成功,等待上门 * @return false|void */ public static function appointWork($params) { Db::startTrans(); try { $work = ServiceWork::where(['master_worker_id'=>$params['user_id'],'work_sn'=>$params['work_sn']])->findOrEmpty(); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->work_status != 2){ throw new Exception('请勿重复点击'); } //验证更改的预约时间必须是在领单时间内的半小内修改,否则不允许修改 if(strtotime($work->appointment_time) != strtotime($params['appointment_time']) && (time()-strtotime($work->receive_time))>1800){ throw new Exception('距离领单时间已超过半小时,无法修改预约时间,请联系客服'); } $work->work_status = 3;//待上门 $work->appointment_time = strtotime($params['appointment_time']); $work->save(); //添加变更日志 $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'编号['.$params['user_info']['worker_number'].']'.$params['user_info']['real_name'].'于'.date('y-m-d H:i:s',time()).'联系了客户,确认了于'.$params['appointment_time'].$params['address'].'预约上门', ]; ServiceWorkLogLogic::add($work_log); Db::commit(); } catch (\Exception $e) { self::setError($e->getMessage()); return false; } } /** * 工程师确认上门 * @param $params * @return false|void */ public static function confirmDoor($params) { Db::startTrans(); try { $work = ServiceWork::where(['master_worker_id'=>$params['user_id'],'work_sn'=>$params['work_sn']])->findOrEmpty(); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->work_status != 3){ throw new Exception('请勿重复点击'); } $work->finally_door_time = time();//最后上门时间 $work->work_status = 4;//已上门 $work->save(); //添加变更日志 $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'编号['.$params['user_info']['worker_number'].']'.$params['user_info']['real_name'].'于'.date('y-m-d H:i:s',time()).'于'.date('Y-m-d H:i:s',time()).'已上门', ]; ServiceWorkLogLogic::add($work_log); Db::commit(); } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 工程师确认报价单 * @param $params * @return false|void */ public static function confirmPrice($params) { Db::startTrans(); try { $work = ServiceWork::where(['master_worker_id'=>$params['user_id'],'work_sn'=>$params['work_sn']])->findOrEmpty(); if($work->isEmpty()){ throw new Exception('工单不存在'); } //搜索待支付订单 $paid_order = RechargeOrder::where(['work_id'=>$work['id'],'pay_status'=>1])->findOrEmpty()->toArray(); if(empty($paid_order)){ throw new Exception('订单错误'); } if($work->work_status != 4){ throw new Exception('请勿重复操作'); } // 关联配件信息.计算配件总价 id company_price original_price offering_price number $spare_total = 0; isset($params['spare_parts']) && $params['spare_parts'] && $params['spare_parts'] = json_decode($params['spare_parts'], true); if(isset($params['spare_parts']) && $params['spare_parts']){ $spare_parts = $params['spare_parts']; foreach ($spare_parts as $spare){ $spare_total += $spare['company_price']*$spare['number']; } $work->spare_total = $spare_total; $service_work_spare = ServiceWorkSpare::where(['service_work_id'=>$work['id']])->findOrEmpty(); if($service_work_spare->isEmpty()){ //新增 $service_work_spare = ServiceWorkSpare::create([ 'service_work_id'=>$work['id'], 'spare_parts'=>$params['spare_parts'], 'remark'=>'' ]); }else{ //修改 $service_work_spare->spare_parts = $params['spare_parts']; $service_work_spare->save(); } $work->service_work_spare_id = $service_work_spare->id; } // order_amount 原 = $params['amount'] 修改为 = 配件总价 + 服务尾款 $order_amount = $params['amount'] + $spare_total; //定金存在尾款结算功能,全款直接提交 if($paid_order['payment_type']==1){ $un_order = RechargeOrder::where(['work_id'=>$work['id'],'pay_status'=>0])->findOrEmpty(); if($un_order->isEmpty()){ //新增待支付尾款 $order_data = [ 'order_type'=>$paid_order['order_type'], 'sn'=>generate_sn(\app\common\model\orders\RechargeOrder::class, 'sn'), 'work_id'=>$paid_order['work_id'], 'user_id'=>$paid_order['user_id'], 'payment_type'=>2, 'order_total'=>$order_amount, //'order_amount'=>$params['amount'], 'order_amount'=>$order_amount, 'order_terminal'=>$paid_order['order_terminal'] ]; RechargeOrder::create($order_data); }else{ //修改尾款信息 $un_order->order_total = $order_amount; //$un_order->order_amount = $params['amount']; $un_order->order_amount = $order_amount; $un_order->save(); } //更新服务费用 $work->service_fee = $paid_order['paid_amount']+$params['amount']; } //总工单费用 $work->work_total = $work->service_fee+$spare_total; $work->work_images = $params['work_images']; $work->explanation = $params['explanation']??''; $work->user_confirm_status = 1;//待确认报价 $work->price_approval = 0; $work->save(); //添加变更日志 $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'编号['.$params['user_info']['worker_number'].']'.$params['user_info']['real_name'].'于'.date('y-m-d H:i:s',time()).'于'.date('Y-m-d H:i:s',time()).'提交了报价单', ]; ServiceWorkLogLogic::add($work_log); Db::commit(); } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 工程师确认服务完成 * @param $params * @return false|void */ public static function confirmServiceFinish($params) { Db::startTrans(); try { $work = ServiceWork::where(['master_worker_id'=>$params['user_id'],'work_sn'=>$params['work_sn']])->findOrEmpty(); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->user_confirm_status !=2){ throw new Exception('请勿重复操作'); } $work->finished_images = $params['finished_images']; $work->user_confirm_status = 3;//待确认服务完成 $work->save(); //添加变更日志 $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'编号['.$params['user_info']['worker_number'].']'.$params['user_info']['real_name'].'于'.date('y-m-d H:i:s',time()).'于'.date('Y-m-d H:i:s',time()).'提交了待用户确认服务完成', ]; ServiceWorkLogLogic::add($work_log); Db::commit(); } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } public static function allocateWorker($params,$userInfo){ Db::startTrans(); try { $work = ServiceWork::findOrEmpty($params['id']); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->work_status >=6 ){ throw new \Exception('工单状态只能修改待结算之前的'); } if($work->master_worker_id == $params['master_worker_id']){ throw new \Exception('分配的工程师相同'); } $worker = MasterWorker::where(['id'=>$params['master_worker_id'],'is_disable' =>0])->findOrEmpty(); if($worker->isEmpty()){ throw new \Exception('工程师不存在或被禁用'); } if($worker->master_worker_id){ MasterWorker::setWorktotal('dec',$worker->master_worker_id); } $work->master_worker_id = $params['master_worker_id']; $work->work_status = 1; $work->dispatch_time = time(); MasterWorker::setWorktotal('inc',$params['master_worker_id']); $work->save(); $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'后台用户['.$userInfo['admin_id'].']'.$userInfo['name'].'于'.date('Y-m-d H:i:s',time()).'分配了工程师'.'编号['.$worker->worker_number.']'.$worker->real_name ]; ServiceWorkerAllocateWorkerLogic::add($work_log); Db::commit(); return true; }catch(\Exception $e){ Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 工单详情 * @param $params * @return array|false */ public static function detail($params){ $work_where = !empty($params['work_sn'])?['work_sn'=>$params['work_sn']]:['id'=>$params['id']]; $result = ServiceWork::with([ 'worker'=> function(Query $query) { $query->field('id,worker_number,real_name,mobile'); }, 'allocateWorkerLog' =>function(Query $query){ $query->field('id,work_id,opera_log,create_time'); }, 'serviceWorkLog' =>function(Query $query){ $query->field('id,work_id,opera_log,create_time'); } ])->append(['id','work_status_text','service_status_text']) ->where($work_where) ->findOrEmpty()->toArray(); if(isset($params['user_id']) && $params['user_id'] && ($params['user_id'] != $result['master_worker_id'])){ throw new \Exception('您没有权限操作该工单'); } //工程师工单按钮状态 $work_service_status = 0; $work_service_status_text = '待派单'; //工单状态 if($result['work_status'] == 1){ $work_service_status = 1; $work_service_status_text = '待领单'; } if($result['work_status'] == 2){ $work_service_status = 2; $work_service_status_text = '预约上门'; } if($result['work_status'] == 3){ $work_service_status = 3; $work_service_status_text = '等待上门'; if(date('Y-m-d') === date('Y-m-d',strtotime($result['appointment_time']))){ $work_service_status = 4; $work_service_status_text = '确认上门'; } } if($result['work_status'] == 4 and $result['user_confirm_status']==0){ $work_service_status = 5; $work_service_status_text = '确认报价'; } if($result['work_status'] == 4 and $result['user_confirm_status']==1){ $work_service_status = 6; $work_service_status_text = '用户确认报价中'; } if($result['work_status'] == 5 and $result['user_confirm_status']==2){ $work_service_status = 7; $work_service_status_text = '完成服务'; } if($result['work_status'] == 5 and $result['user_confirm_status']==3){ $work_service_status = 8; $work_service_status_text = '用户确认完成服务中'; } if($result['work_status'] ==6){ $work_service_status = 9; $work_service_status_text = '待结算'; } if($result['work_status'] ==7){ $work_service_status = 10; $work_service_status_text = '已完结'; } if($result['work_status'] ==8){ $work_service_status = 11; $work_service_status_text = '已评价'; } if($result['work_status'] ==9){ $work_service_status = 12; $work_service_status_text = '已退费'; } $result['work_service_status'] = $work_service_status; $result['work_service_status_text'] = $work_service_status_text; //搜索当前工单下的所有订单记录 $result['pay_orders'] = RechargeOrder::with(['orderGoods'=>function(Query $query){ $query->field('id,sn,goods_id,goods_name,goods_image,goods_number,good_unit,goods_size,goods_payment_type,goods_type,goods_brand,base_service_fee,service_total,service_fee')->order(['id'=>'desc']); }])->where(['work_id'=>$result['id']])->field('id as order_id,sn,order_type,pay_status,payment_type,pay_way,pay_time,order_amount,order_total,coupon_price,create_time')->order('id asc')->select()->toArray(); $pay_status_data = DictData::where('type_value','pay_status')->column('name','value'); $payment_type_data = DictData::where('type_value','payment_type')->column('name','value'); $pay_way_data = DictData::where('type_value','pay_way')->column('name','value'); $order_type_data = DictData::where('type_value','order_type')->column('name','value'); $coupon_price = 0; foreach ($result['pay_orders'] as $k=>&$v){ $v['pay_status_name'] = $pay_status_data[$v['pay_status']]; $v['payment_type_name'] = $payment_type_data[$v['payment_type']]; $v['pay_way_name'] = $pay_way_data[$v['pay_way']]; $v['order_type_name'] = $order_type_data[$v['order_type']]; $v['pay_time'] = $v['pay_time'] && is_numeric($v['pay_time']) ? date('Y-m-d H:i:s',$v['pay_time']):''; if($v['payment_type']!=1 and !empty($result['spare_total'])){ $v['order_total'] = $v['order_total'] - $result['spare_total']; $v['order_amount'] = $v['order_amount'] - $result['spare_total']; } $coupon_price += $v['coupon_price']; //服务支付类别 if(!empty($v['orderGoods'][0]['goods_payment_type'])){ $goods_payment_type = $v['orderGoods'][0]['goods_payment_type']; } } $result['goods_payment_type'] = !empty($goods_payment_type)?$goods_payment_type:1; //汇总优惠卷额度 $result['coupon_price'] = $coupon_price; //工单总支付金额 $result['worker_account'] = $result['work_amount']; // 配件信息 $result['spare_parts'] = []; if($result['service_work_spare_id']){ $work_spare_parts = json_decode(ServiceWorkSpare::where('id',$result['service_work_spare_id'])->value('spare_parts'),true); $spare_parts = SparePart::where('id','in',array_column($work_spare_parts,'id')) ->field(['id', 'goods_category_id', 'spare_name', 'spare_image', 'spare_number', 'spare_unit','spare_status']) ->select() ->toArray(); $spare_parts = array_column($spare_parts,null,'id'); foreach (array_column($work_spare_parts,null,'id') as $k=>&$v){ $spare_parts[$k] = array_merge($spare_parts[$k],$v); } $result['spare_parts'] = array_values($spare_parts)??[]; } // 保修卡信息 $result['order_effectives'] = OrderEffectiveLog::with(['goods'=>function ($query) { $query->with(['goodsCategory'=>function ($query1) { $query1->field(['name','picture']); }]); }])->where('work_id',$result['id']) ->field(['id','goods_id','sn','effective_unit','effective_num','remark','end_effective_time']) ->append(['effective_unit_text']) ->order('create_time desc') ->select() ->toArray(); //查收工程师提成金额 $change_amount = MasterWorkerAccountLog::where(['work_sn'=>$result['work_sn'],'action'=>1])->value('change_amount'); $result['change_amount'] = !empty($change_amount)?$change_amount:0; //质保金相关金额 $result['retention'] = MasterWorkerRetentionMoneyLog::where('work_id',$result['id'])->visible(['action','amount'])->select() ->each(function ($item){ $item['amount'] = $item['action'] == 1 ? '+'.$item['amount'] : '-'.$item['amount']; })->toArray(); return $result; } public static function getUserCouponDetails($params) { try{ $work = ServiceWork::where('id',$params['id'])->findOrEmpty(); if(!$work){ throw new \Exception('工单不存在'); } $coupon_all_ids =UserCoupon::where('user_id',$work['user_id']) ->where('voucher_count','>',0) ->where('voucher_status',0) ->where('expire_time','>',time()) ->column('coupon_id'); $coupon_ids = CouponCategory::where('goods_category_id',$work['goods_category_id'])->whereIn('coupon_id',$coupon_all_ids)->column('coupon_id'); $data = UserCoupon::where('user_id',$work['user_id']) ->where('voucher_count','>',0) ->where('voucher_status',0) ->whereIn('coupon_id',$coupon_ids) ->append(['discount_ratio_text']) ->where('expire_time','>',time()) ->visible(['id','coupon_id','amount','amount_require','begin_use','discount_ratio','event_name','expire_time','max_deductible_price','server_category_name','mold_type']) ->select()->toArray(); foreach($data as $k => $v){ $data[$k]['begin_use'] = date("Y-m-d H:i:s",$v['begin_use'] ); $data[$k]['expire_time'] = date("Y-m-d H:i:s",$v['expire_time'] ); $data[$k]['amount_require'] = '满'.$v['amount_require'].'可用'; } return $data; } catch(\Exception $e){ self::setError($e->getMessage()); return false; } } public static function getDetailWorkServiceStatus($params) { $result = ServiceWork::where('id',$params['id'])->field('work_status,user_confirm_status,appointment_time,price_approval,appoint_approval')->findOrEmpty()->toArray(); //工程师工单按钮状态 $work_service_status = 0; //工单状态 if($result['work_status'] == 1){ $work_service_status = 1; } if($result['work_status'] == 2){ $work_service_status = 2; } if($result['work_status'] == 3){ $work_service_status = 3; if(date('Y-m-d') === date('Y-m-d',strtotime($result['appointment_time']))){ $work_service_status = 4; } } if($result['work_status'] == 4 and $result['user_confirm_status']==0){ $work_service_status = 5; } if($result['work_status'] == 4 and $result['user_confirm_status']==1){ $work_service_status = 6; } if($result['work_status'] == 5 and $result['user_confirm_status']==2){ $work_service_status = 7; } if($result['work_status'] == 5 and $result['user_confirm_status']==3){ $work_service_status = 8; } if($result['work_status'] ==6){ $work_service_status = 9; } if($result['work_status'] ==7){ $work_service_status = 10; } if($result['work_status'] ==8){ $work_service_status = 11; } if($result['work_status'] ==9){ $work_service_status = 12; } return ['work_service_status'=>$work_service_status,'price_approval'=>$result['price_approval'],'appoint_approval'=>$result['appoint_approval']]; } /** * @notes 取消操作 * @param array $params * @return bool * @author likeadmin * @date 2024/09/19 10:48 */ public static function cancel(array $params): bool { Db::startTrans(); try { // 04-11-12 不做任何限制强制取消,已支付的费用给工程师余额 $serviceWorkInfo = ServiceWork::find($params['id']); if((int)$serviceWorkInfo['user_confirm_status'] === 5 || (int)$serviceWorkInfo['service_status'] > 2){ throw new \Exception('用户已完结该工单或已取消,已退款,不可执行取消'); } //工单如果存在费用情况,不允许取消 $paid_amount = RechargeOrder::where('work_id', $params['id'])->where('pay_status', 1)->value('paid_amount'); if($paid_amount > 0){ // 4=已上门,5=服务中,6=待结算, 即工程师已上门服务过 throw new Exception('工单存在费用情况,不允许取消,请走退费流程'); } ServiceWork::where('id', $params['id'])->update([ //'work_status' => 9, 'service_status' => 4, 'remark' => $params['remark']??'' ]); ServiceWorkLog::create([ 'work_id' => $params['id'], 'master_worker_id' => $serviceWorkInfo['master_worker_id'], 'opera_log' => "工单:{$serviceWorkInfo['work_sn']}已取消" ]); Db::commit(); Log::info('取消工单'.json_encode([$serviceWorkInfo])); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); Log::info('取消工单-Error'.json_encode([$e->getMessage()])); return false; } } /** * @notes 工程师结算操作 * @param array $params * @return bool * @author likeadmin * @date 2024/09/19 10:48 */ public static function settlement(array $params): bool { Db::startTrans(); try { $serviceWorkInfo = ServiceWork::find($params['id']); if((int)$serviceWorkInfo['work_pay_status'] !== 3){ throw new \Exception('该工单非待结算状态'); } $ratio = 0; $commissionConfig = MasterWorkerCommissionConfig::where('master_worker_id',$serviceWorkInfo->master_worker_id)->where('voucher_status',2)->findOrEmpty(); !$commissionConfig->isEmpty() && $ratio = MasterWorkerCommissionRatio::where('commission_config_id',$commissionConfig['id'])->where('goods_category_id',$serviceWorkInfo->goods_category_id)->value('ratio')?:0; if($commissionConfig->isEmpty() || empty($ratio)){ //获取工单对应的商品id $order_sns = \app\common\model\orders\RechargeOrder::where('work_id',$serviceWorkInfo->id)->column('sn'); $goods_id = OrderGoods::whereIn('sn',$order_sns)->value('goods_id'); $rule = PerformanceRules::whereFindInSet('goods_id',$goods_id)->findOrEmpty(); if($rule->isEmpty()){ throw new \Exception('请配置商品业绩规则'); } PerformanceLogic::calculatePerformance($serviceWorkInfo); }else{ // 存在服务分类比例进行结算 PerformanceLogic::calculatePerformanceCommission($serviceWorkInfo); } Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 获取所有改约通知 * @param $userId * @return array|false */ public static function getAppointmentNotice($userId) { return ServiceWork::where(['master_worker_id'=>$userId,'appoint_approval'=>1]) ->where('work_status','>',1) ->where('work_status','<',7) ->field(['id', 'work_sn','real_name','mobile', 'address', 'title', 'appointment_time','work_status']) ->order(['appointment_time' => 'asc'])//上门时间排序 ->select()->each(function (&$item){ $item['last_appointment_time'] = date('Y-m-d H:i:s',ServiceWorkAppointmentLog::where('work_id',$item['id'])->order('id desc')->value('last_appointment_time')); }) ->toArray(); } /** * @param $params * @return bool */ public static function submitAppointment($params) { Db::startTrans(); try { $serviceWork = ServiceWork::where('work_sn',$params['work_sn'])->findOrEmpty(); if($serviceWork->isEmpty()){ throw new \Exception('工单不存在'); } $serviceWork->appoint_approval = 2; $serviceWork->save(); Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * @param $params * @return bool */ public static function submitChangePrice($params) { Db::startTrans(); try { $serviceWork = ServiceWork::where('work_sn',$params['work_sn'])->findOrEmpty(); if($serviceWork->isEmpty()){ throw new \Exception('工单不存在'); } $serviceWork->work_status = 4; $serviceWork->user_confirm_status = 0; $serviceWork->price_approval = 2; $serviceWork->save(); Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } public static function notApproved($params) { Db::startTrans(); try { $serviceWork = ServiceWork::where('id',$params['id'])->findOrEmpty(); if($serviceWork->isEmpty()){ throw new \Exception('工单不存在'); } $serviceWork->refund_approval = 3; $serviceWork->save(); Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } public static function againDoor($params) { Db::startTrans(); try { $serviceWork = ServiceWork::where('work_sn',$params['work_sn'])->findOrEmpty(); if($serviceWork->isEmpty()){ throw new \Exception('工单不存在'); } //更新预约日志 //更新工单未确认上门的状态 $serviceWork->work_status = 3; $serviceWork->user_confirm_status = 0; $appoint = ServiceWorkAppointmentLog::where(['work_id'=>$serviceWork->id,'worker_id'=>$params['user_id']])->count(); if($appoint > 2){ throw new Exception('您的修改预约时间次数已到上限,请联系客服处理'); } ServiceWorkAppointmentLog::create([ 'work_id'=>$serviceWork->id, 'worker_id'=>$params['user_id'], 'last_appointment_time'=>strtotime($serviceWork->appointment_time), 'this_appointment_time'=>strtotime($params['appointment_time']), ]); $serviceWork->appointment_time = strtotime($params['appointment_time']); $serviceWork->save(); Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } public static function cancelAllocation($params,$userInfo){ Db::startTrans(); try { $work = ServiceWork::findOrEmpty($params['id']); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->work_status >=6 ){ throw new \Exception('工单状态只能修改待结算之前的'); } $worker = MasterWorker::where(['id'=>$work->master_worker_id])->findOrEmpty(); if($worker->isEmpty()){ throw new \Exception('工程师不存在'); } MasterWorker::setWorktotal('dec',$work->master_worker_id); $work->master_worker_id = 0; $work->work_status = 0; $work->dispatch_time = 0; $work->save(); $work_log = [ 'work_id'=>$work->id, 'master_worker_id'=>$params['master_worker_id'], 'opera_log'=>'后台用户['.$userInfo['admin_id'].']'.$userInfo['name'].'于'.date('Y-m-d H:i:s',time()).'取消了工程师'.'编号['.$worker->worker_number.']'.$worker->real_name ]; ServiceWorkerAllocateWorkerLogic::add($work_log); Db::commit(); return true; }catch(\Exception $e){ Db::rollback(); dd($e->getMessage()); self::setError($e->getMessage()); return false; } } public static function addCustomerLog($params) { Db::startTrans(); try { $serviceWork = ServiceWork::where('id',$params['id'])->findOrEmpty(); if($serviceWork->isEmpty()){ throw new \Exception('工单不存在'); } ServiceWorkCustomerLog::create([ 'work_id'=>$serviceWork->id, 'content'=>$params['content']??'', 'admin_id'=>$params['admin_id']??0, 'create_time'=>time(), ]); Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } }