update([ 'address' => $params['address'], 'appointment_time' => strtotime($params['appointment_time']), ]); Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 工程师确认上门 * @param $params * @return false|void */ public static function confirmDoor($params) { Db::startTrans(); try { $work = GroupServiceWork::where(['master_worker_id'=>$params['user_id'],'work_sn'=>$params['work_sn']])->findOrEmpty(); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->work_status != 3){ throw new Exception('请勿重复点击'); } $work->finally_door_time = time();//最后上门时间 $work->work_status = 4;//已上门 $work->service_status = 1;//服务中 $work->work_images = $params['work_images']; $work->save(); //添加变更日志 $work_log = [ 'type' => 3, 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'编号['.$params['user_info']['worker_number'].']'.$params['user_info']['real_name'].'于'.date('y-m-d H:i:s',time()).'已上门', ]; GroupServiceWorkLogLogic::add($work_log); Db::commit(); //给客户发送工单验证码 event('Notice', [ 'scene_id' => 105, 'params' => [ 'user_id' => 0, 'mobile' => $work->mobile, 'code' => $work->code, ] ]); } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 工程师确认服务完成 * @param $params * @return false|void */ public static function confirmServiceFinish($params) { Db::startTrans(); try { $work = GroupServiceWork::where(['master_worker_id'=>$params['user_id'],'work_sn'=>$params['work_sn']])->findOrEmpty(); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($params['code'] != $work->code) { throw new Exception('验收码错误'); } if($work->work_status !=4){ throw new Exception('请勿重复操作'); } $work->finished_images = $params['finished_images']; $work->user_confirm_status = 5;//用户确认完成 $work->work_status = 7;//服务工单已完结 $work->service_status = 3;//工单已完成 $work->save(); //添加变更日志 $work_log = [ 'type' => 4, 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'编号['.$params['user_info']['worker_number'].']'.$params['user_info']['real_name'].'于'.date('y-m-d H:i:s',time()).'于'.date('Y-m-d H:i:s',time()).'提交了确认服务完成', ]; GroupServiceWorkLogLogic::add($work_log); Db::commit(); } catch (\Exception $e) { Db::rollback(); self::setError($e->getMessage()); return false; } } public static function allocateWorker($params,$userInfo){ Db::startTrans(); try { $ids = explode(",",$params['id']); if (count($ids) > 50) { throw new \Exception('单次最多分配50个'); } $worker = MasterWorkerTemporary::where(['id'=>$params['master_worker_id'],'is_disable' =>0])->findOrEmpty(); if($worker->isEmpty()){ throw new \Exception('工程师不存在或被禁用'); } //批量派单 $work = GroupServiceWork::whereIn('id',$ids)->where('work_status','<',6)->select()->toArray(); foreach($work as $item) { if($item['master_worker_id'] != $params['master_worker_id']){ $work_log = [ 'type' => 1, 'work_id'=>$item['id'], 'master_worker_id'=>$params['master_worker_id'], 'opera_log'=>'后台用户['.$userInfo['admin_id'].']'.$userInfo['name'].'于'.date('Y-m-d H:i:s',time()).'分配了工程师'.'编号['.$worker->worker_number.']'.$worker->real_name ]; GroupServiceWorkLogLogic::add($work_log); GroupServiceWork::where('id',$item['id'])->update([ 'master_worker_id' => $params['master_worker_id'], 'work_status' => 3, 'dispatch_time' => time(), 'receive_time' => time(), 'user_confirm_status' => 2, 'code' => str_pad(rand(0, 9999), 4, '0', STR_PAD_LEFT),//从 0 - 9 中随机取 4 个数字 ]); } } Db::commit(); // 工程师派单通知【给工程师的通知】【公众号通知,不发短信】 $workDetail = GroupServiceWorkLogic::detail($params); $res = event('Notice', [ 'scene_id' => 113, 'params' => [ 'user_id' => $params['master_worker_id'], 'order_id' => $params['id'], 'thing9' => $workDetail['title'], 'time7' => $workDetail['appointment_time'], 'thing8' => (iconv_strlen($workDetail['address'])>15)?(mb_substr($workDetail['address'],0,15,'UTF-8').'...'):$workDetail['address'], 'phone_number6' => asteriskString($workDetail['mobile']), ] ]); return true; }catch(\Exception $e){ Db::rollback(); self::setError($e->getMessage()); return false; } } public static function cancelAllocation($params,$userInfo){ Db::startTrans(); try { $work = GroupServiceWork::findOrEmpty($params['id']); if($work->isEmpty()){ throw new Exception('工单不存在'); } if($work->work_status >=6 ){ throw new \Exception('工单状态只能修改待结算之前的'); } $worker = MasterWorkerTemporary::where(['id'=>$work->master_worker_id])->findOrEmpty(); if($worker->isEmpty()){ throw new \Exception('工程师不存在'); } $params['master_worker_id'] = (isset($params['master_worker_id']) && !empty($params['master_worker_id']))?$params['master_worker_id']:$work->master_worker_id; //添加变更日志 $work_log = [ 'type' => 2, 'work_id'=>$work->id, 'master_worker_id'=>$work->master_worker_id, 'opera_log'=>'后台用户['.$userInfo['admin_id'].']'.$userInfo['name'].'于'.date('Y-m-d H:i:s',time()).'取消了工程师'.'编号['.$worker->worker_number.']'.$worker->real_name ]; GroupServiceWorkLogLogic::add($work_log); $work->master_worker_id = 0; $work->work_status = 0; $work->dispatch_time = 0; $work->receive_time = 0; $work->save(); Db::commit(); return true; }catch(\Exception $e){ Db::rollback(); self::setError($e->getMessage()); return false; } } /** * 工单详情 * @param $params * @return array|false */ public static function detail($params){ $work_where = !empty($params['work_sn'])?['work_sn'=>$params['work_sn']]:['id'=>$params['id']]; if (!empty($params['master_worker_id'])) { $work_where['master_worker_id'] = $params['master_worker_id']; } $result = GroupServiceWork::with([ 'worker'=> function(Query $query) { $query->field('id,worker_number,real_name,mobile'); }, 'serviceWorkLog' =>function(Query $query){ $query->field('id,work_id,opera_log,create_time'); } ]) ->where($work_where) ->append(['id','work_status_text','service_status_text']) ->findOrEmpty()->toArray(); if (empty($result)) { self::setError('工单不存在'); return false; } //工程师工单按钮状态 $work_service_status = 0; $work_service_status_text = '待派单'; //工单状态 if($result['work_status'] == 1){ $work_service_status = 1; $work_service_status_text = '待领单'; } if($result['work_status'] == 2){ $work_service_status = 2; $work_service_status_text = '预约上门'; } if($result['work_status'] == 3){ $work_service_status = 3; $work_service_status_text = '等待上门'; } if($result['work_status'] == 5 and $result['user_confirm_status']==2){ $work_service_status = 7; $work_service_status_text = '完成服务'; } if($result['work_status'] == 5 and $result['user_confirm_status']==3){ $work_service_status = 8; $work_service_status_text = '用户确认完成服务中'; } if($result['work_status'] ==6){ $work_service_status = 9; $work_service_status_text = '待结算'; } if($result['work_status'] ==7){ $work_service_status = 10; $work_service_status_text = '已完结'; } if($result['work_status'] ==8){ $work_service_status = 11; $work_service_status_text = '已评价'; } if($result['work_status'] ==9){ $work_service_status = 12; $work_service_status_text = '已退费'; } $result['work_service_status'] = $work_service_status; $result['work_service_status_text'] = $work_service_status_text; return $result; } /** * 导入拼团工单 */ public static function import($file) { try { // 移动文件到指定目录 $info = $file->move(root_path('public') . 'uploads'); if ($info) { $filePath = $info->getPathname(); // 读取 Excel 文件 $spreadsheet = IOFactory::load($filePath); $worksheet = $spreadsheet->getActiveSheet(); $highestRow = $worksheet->getHighestRow(); // 假设第一行为表头,从第二行开始读取数据 for ($row = 2; $row <= $highestRow; $row++) { $data = [ 'title' => $worksheet->getCell('A' . $row)->getValue(), 'real_name' => $worksheet->getCell('B' . $row)->getValue(), 'mobile' => $worksheet->getCell('C' . $row)->getValue(), 'address' => $worksheet->getCell('D' . $row)->getValue(), 'area_name' => $worksheet->getCell('E'. $row)->getValue(), 'appointment_time' => $worksheet->getCell('F'. $row)->getValue(), 'work_total' => $worksheet->getCell('G'. $row)->getValue(), 'work_amount' => $worksheet->getCell('H'. $row)->getValue(), 'settlement_amount' => $worksheet->getCell('I'. $row)->getValue(), 'remark' => $worksheet->getCell('J'. $row)->getValue(), ]; if(empty($data['title']) || empty($data['real_name']) || empty($data['mobile']) || empty($data['address'])){ continue; } $data['third_type'] = 2; $data['work_status'] = 3; $data['work_pay_status'] = 2; $data['category_type'] = 2; $data['appointment_time'] = $data['appointment_time'] ? strtotime($data['appointment_time']) : 0; $data['work_sn'] = generate_sn(GroupServiceWork::class, 'work_sn'); GroupServiceWork::create($data); } return true; } else { self::setError($file->getError()); return false; } } catch (\Exception $e) { self::setError($e->getMessage()); return false; } } }