setName('automatic_dispatch') ->setDescription('自动派单'); } protected function execute(Input $input, Output $output) { $this->autoDispatch(); } /* * 自动派单总分100分 1、地理效率得分(distance score)25% 2、工程师权重「自定义是否有证」(weight score)20% 3、工程师综合服务分 55% */ protected function autoDispatch() { $size = 30; $startTime = strtotime(date('Y-m-d 00:00:00')); $endTime = strtotime(date('Y-m-d 23:59:59')); while(true) { // 获取当前时间的前五分钟时间戳 $fiveMinutesAgo = time() - 120; // 300 秒 = 2 分钟 $list = ServiceWork::where('work_status',0) ->where(function ($query) use ($fiveMinutesAgo) { $query->where('exec_time', 0)->whereOr('exec_time', '<', $fiveMinutesAgo); }) ->where('appointment_time','between', [$startTime, $endTime]) ->field('id,category_type,goods_category_id,lon,lat,province,city,title,appointment_time,address,mobile') ->order('create_time','asc') ->limit($size) ->select() ->toArray(); if (!$list) { sleep(5); } $isExec = 1;//是否派单成功 foreach($list as $item) { try { //优先平台工程师派单 $res = $this->platformWorker($item); if ($res === false) { //门店负责人派单 $res = $this->teamWorker($item); if ($res === false) { $isExec = 0; } } } catch (\Exception $e) { print_r($e->getMessage()); Log::write('自动派单异常:'.$e->getMessage()); sleep(5); } if ($isExec == 0) { ServiceWork::where('id',$item['id'])->update([ 'exec_time' => time(), ]); } } } } /** * 派单给平台工程师 */ protected function platformWorker($item) { // 定义地球半径(单位:千米) $earthRadius = 6371; // 定义 Haversine 公式计算距离的 SQL 片段 $distanceCalculation = "{$earthRadius} * 2 * ASIN(SQRT( POWER(SIN((RADIANS({$item['lat']}) - RADIANS(a.lat)) / 2), 2) + COS(RADIANS({$item['lat']})) * COS(RADIANS(a.lat)) * POWER(SIN((RADIANS({$item['lon']}) - RADIANS(a.lon)) / 2), 2) ))"; // 计算距离的字段定义 $real_distance = Db::raw("{$distanceCalculation} AS real_distance"); // 获取符合条件的工程师 $worker = MasterWorker::alias('a') ->leftJoin('master_worker_score b', 'a.id = b.worker_id') ->where([ ['is_disable', '=', 0], ['work_status', '=', 0], ['accept_order_status', '=', 1], ['city', '=', $item['city']], ['tenant_id', '=', 0] ]) ->whereRaw('FIND_IN_SET(' . $item['goods_category_id'] . ', a.category_ids)') ->whereRaw("{$distanceCalculation} <= a.distance") ->field([ 'a.id', 'a.tenant_id', 'a.distance', 'a.lon', 'a.lat', 'a.worker_number', 'a.real_name', 'b.comprehensive_score', 'b.weight_score', $real_distance ]) ->orderRaw('(b.comprehensive_score + b.weight_score) desc') ->limit(100) ->select() ->toArray(); $queue = []; foreach($worker as $key => $value) { //过滤已接过此单的师傅 $exists = ServiceWorkAllocateWorkerLog::where('work_id', $item['id'])->where('master_worker_id',$value['id'])->count(); if ($exists) { continue; } //计算地理效率得分 $realDistance = ceil($value['real_distance'] / 1000); $travelTime = $realDistance * 2;//预计每公里行驶2分钟 $distanceScore = 100 - ($travelTime * 1.5) - ($realDistance * 5); $distanceScore = bcadd($distanceScore, 0, 2); $tmpDistanceRate = bcmul($distanceScore, $this->distanceRate, 2); $tmpRate = 0; $value['travelTime'] = $travelTime; $value['comprehensive_score'] = isset($value['comprehensive_score']) ? $value['comprehensive_score'] : 0; $value['weight_score'] = isset($value['weight_score']) ? $value['weight_score'] : 0; $tmpRate = bcmul($value['comprehensive_score'], $this->comprehensiveRate, 2) + bcmul($value['weight_score'], $this->weightRate, 2); $tmpRate = bcadd($tmpRate, $tmpDistanceRate,2); $tmpKey = isset($queue[$tmpRate]) ? bcadd($tmpRate, $key / 100,2) : $tmpRate;//防止键名重复 $queue[$tmpKey] = $value; } //按照工程师的总分值倒序排序 krsort($queue); foreach($queue as $worker) { $serviceTime = MasterWorkerServiceTime::where('master_worker_id',$worker['id'])->where('goods_category_id',$item['goods_category_id'])->value('service_time'); if (empty($serviceTime)) { $serviceTime = GoodsTime::whereRaw('FIND_IN_SET('.$item['goods_category_id'].', goods_category_ids)')->value('service_time'); $serviceTime = $serviceTime ?? $this->defaultServiceTime;//默认服务时长 } //预约开始时间和结束时间 $appointment_time = is_numeric($item['appointment_time']) ? $item['appointment_time'] : strtotime($item['appointment_time']); $estimated_finish_time = $appointment_time + $serviceTime * 60 + $worker['travelTime'] * 60; //校验客户的预约时间是否在工程师的空挡期内 $count = ServiceWork::where([ ['master_worker_id','=',$worker['id']], ['work_status','>=',1], ['work_status','<=',5], ]) ->where(function ($query) use ($appointment_time,$estimated_finish_time) { $query->where('appointment_time', 'between',[$appointment_time, $estimated_finish_time]) ->whereOr('estimated_finish_time', 'between', [$appointment_time, $estimated_finish_time]); }) ->count(); if ($count == 0) { $operaLog = '系统自动派单于'.date('Y-m-d H:i:s',time()).'分配了工程师'.'编号['.$worker['worker_number'].']'.$worker['real_name']; $res = $this->allocateWorker($item,$worker['id'],$worker['tenant_id'],$operaLog,$estimated_finish_time); if ($res === true) { return true; } } } return false; } /** * 派单给门店负责人 */ protected function teamWorker($item) { // 地球半径,单位:千米 $earthRadius = 6371; // 定义 Haversine 公式计算距离的 SQL 片段 $distanceCalculation = "{$earthRadius} * 2 * ASIN(SQRT( POWER(SIN((RADIANS({$item['lat']}) - RADIANS(lat)) / 2), 2) + COS(RADIANS({$item['lat']})) * COS(RADIANS(lat)) * POWER(SIN((RADIANS({$item['lon']}) - RADIANS(lon)) / 2), 2) ))"; // 计算距离的字段定义 $real_distance = Db::raw("{$distanceCalculation} AS real_distance"); // 判断预约时间是上午还是下午 $isAm = date("H", strtotime($item['appointment_time'])) < 12 ? 1 : 0; // 根据上午或下午构建查询条件 $whereRaw = $isAm ? 'am_order < am_limit' : 'pm_order < pm_limit'; // 获取符合条件的工程师团队 $worker = MasterWorkerTeam::where([ ['accept_order_status', '=', 1], ['city', '=', $item['city']], ]) ->whereRaw($whereRaw) ->whereRaw('FIND_IN_SET(' . $item['goods_category_id'] . ', goods_category_ids)') // 使用 Haversine 公式替换 ST_Distance_Sphere 函数进行距离筛选 ->whereRaw("{$distanceCalculation} <= distance") ->field([ 'id', 'lon', 'lat', 'distance', 'tenant_id', 'team_name', 'master_worker_id', 'am_order', 'am_limit', 'pm_order', 'pm_limit', 'min_order', 'comprehensive_score', $real_distance ]) ->order('comprehensive_score', 'desc') ->limit(100) ->select() ->toArray(); $minQueue = []; $queue = []; foreach($worker as $key => $value) { //过滤已接过此单的师傅 $exists = ServiceWorkAllocateWorkerLog::where('work_id', $item['id'])->where('master_worker_id',$value['master_worker_id'])->count(); if ($exists) { continue; } if ( $value['distance'] > 0) { //校验客户的地址是否在工程师的接单区域内 $realDistance = haversineDistance($item['lat'],$item['lon'], $value['lat'],$value['lon'],$value['distance']); if ($realDistance > $value['distance']) { continue; } } if ($value['am_order'] + $value['pm_order'] < $value['min_order']) { $minQueue[] = $value; } else { $queue[] = $value; } } $queue = array_merge($minQueue,$queue); //优先给接单数量不足最低接单数的团队派单,其次再给服务评分高的派单 foreach($queue as $worker) { $operaLog = '系统自动派单于'.date('Y-m-d H:i:s',time()).'分配了团队ID['.$worker['id'].']'.$worker['team_name']; $res = $this->allocateWorker($item, $worker['master_worker_id'], $worker['tenant_id'], $operaLog); if ($res === true) { $updateData = $isAm == 1 ? ['am_order' => Db::raw('am_order + 1')] : ['pm_order' => Db::raw('pm_order + 1')]; MasterWorkerTeam::where('id',$worker['id'])->update($updateData); return true; } } return false; } /** * 分配工程师 */ protected function allocateWorker($workDetail, $masterWorkerId, $tenant_id,$operaLog, $estimated_finish_time=0) { Db::startTrans(); try { ServiceWork::where('id',$workDetail['id'])->update([ 'master_worker_id'=>$masterWorkerId, 'tenant_id' => $tenant_id, 'work_status'=>1, 'estimated_finish_time' => $estimated_finish_time, 'dispatch_time'=>time(), 'exec_time' => time(), ]); MasterWorker::setWorktotal('inc',$masterWorkerId); $work_log = [ 'work_id'=>$workDetail['id'], 'master_worker_id'=>$masterWorkerId, 'type' => 0, 'opera_log'=> $operaLog ]; ServiceWorkerAllocateWorkerLogic::add($work_log); Db::commit(); } catch (\Exception $e) { Db::rollback(); Log::write('自动派单分配工程师异常:'.$e->getMessage()); return false; } // 工程师派单通知【给工程师的通知】【公众号通知,不发短信】 $res = event('Notice', [ 'scene_id' => 113, 'params' => [ 'user_id' => $masterWorkerId, 'order_id' => $workDetail['id'], 'thing9' => $workDetail['title'], 'time7' => $workDetail['appointment_time'], 'thing8' => (iconv_strlen($workDetail['address'])>15)?(mb_substr($workDetail['address'],0,15,'UTF-8').'...'):$workDetail['address'], 'phone_number6' => asteriskString($workDetail['mobile']), ] ]); return true; } }