setName('automatic_dispatch') ->setDescription('自动派单'); } protected function execute(Input $input, Output $output) { $this->autoDispatch(); } /* * 自动派单总分100分 1、地理效率得分(distance score)25% 2、工程师权重「自定义是否有证」(weight score)20% 3、工程师综合服务分 55% */ protected function autoDispatch() { $size = 30; $distanceRate = 0.25; $weightRate = 0.2; $comprehensiveRate = 0.55; // 获取当前时间的前五分钟时间戳 $fiveMinutesAgo = time() - 300; // 300 秒 = 5 分钟 while(true) { $list = ServiceWork::where('work_status',0) ->where(function ($query) use ($fiveMinutesAgo) { $query->where('exec_time', 0)->whereOr('exec_time', '<', $fiveMinutesAgo); }) ->where('create_time','>', strtotime("-1 days")) ->field('id,category_type,goods_category_id,lon,lat,province,city,title,appointment_time,address,mobile') ->limit($size) ->select() ->toArray(); if (!$list) { sleep(5); } $isExec = 0; foreach($list as $item) { try { // 获取符合条件的工程师 $worker = MasterWorker::alias('a')->leftJoin('master_worker_score b','a.id = b.worker_id') ->where([ ['is_disable','=',0], ['work_status','=',0], ['accept_order_status','=',0], ['city','=',$item['city']], ]) ->whereRaw('FIND_IN_SET('.$item['goods_category_id'].', a.category_ids)') ->field('a.id,a.distance,a.lon,a.lat,a.worker_number,a.real_name,b.comprehensive_score,b.weight_score') ->orderRaw('(b.comprehensive_score + b.weight_score) desc') ->limit(100) ->select() ->toArray(); $queue = []; foreach($worker as $value) { //过滤已接过此单的师傅 $exists = ServiceWorkAllocateWorkerLog::where('work_id', $item['id'])->where('master_worker_id',$value['id'])->count(); if ($exists) { continue; } if ( $value['distance'] > 0) { //校验客户的地址是否在工程师的接单区域内 $realDistance = haversineDistance($item['lat'],$item['lon'], $value['lat'],$value['lon'],$value['distance']); if ($realDistance > $value['distance']) { continue; } } //计算地理效率得分 $realDistance = ceil($realDistance / 1000); $travelTime = $realDistance * 2;//预计每公里行驶2分钟 $distanceScore = 100 - ($travelTime * 1.5) - ($realDistance * 5); $distanceScore = bcadd($distanceScore, 0, 2); $tmpDistanceRate = bcmul($distanceScore, $distanceRate, 2); $tmpRate = 0; $value['travelTime'] = $travelTime; $value['comprehensive_score'] = isset($value['comprehensive_score']) ? $value['comprehensive_score'] : 0; $value['weight_score'] = isset($value['weight_score']) ? $value['weight_score'] : 0; $tmpRate = bcmul($value['comprehensive_score'], $comprehensiveRate, 2) + bcmul($value['weight_score'], $weightRate, 2); $tmpRate = bcadd($tmpRate, $tmpDistanceRate,2); $queue[$tmpRate."_".$value['id']] = $value; } //按照工程师的总分值倒序排序 krsort($queue); foreach($queue as $worker) { $serviceTime = MasterWorkerServiceTime::where('master_worker_id',$worker['id'])->where('goods_category_id',$item['goods_category_id'])->value('service_time'); if (empty($serviceTime)) { $serviceTime = GoodsTime::whereRaw('FIND_IN_SET('.$item['goods_category_id'].', goods_category_ids)')->value('service_time'); $serviceTime = $serviceTime ?? $this->defaultServiceTime;//默认服务时长 } //预约开始时间和结束时间 $appointment_time = is_numeric($item['appointment_time']) ? $item['appointment_time'] : strtotime($item['appointment_time']); $estimated_finish_time = $appointment_time + $serviceTime * 60 + $worker['travelTime'] * 60; //校验客户的预约时间是否在工程师的空挡期内 $count = ServiceWork::where([ ['master_worker_id','=',$worker['id']], ['work_status','>=',1], ['work_status','<=',5], ]) ->where(function ($query) use ($appointment_time,$estimated_finish_time) { $query->where('appointment_time', 'between',[$appointment_time, $estimated_finish_time]) ->whereOr('estimated_finish_time', 'between', [$appointment_time, $estimated_finish_time]); }) ->count(); if ($count == 0) { $res = $this->allocateWorker($item,$worker,$estimated_finish_time); if ($res === true) { $isExec = 1; } break; } } } catch (\Exception $e) { Log::write('自动派单异常:'.$e->getMessage()); sleep(5); } if ($isExec == 0) { ServiceWork::where('id',$item['id'])->update([ 'exec_time' => time(), ]); } } } } /** * 分配工程师 */ protected function allocateWorker($workDetail, $worker, $estimated_finish_time) { Db::startTrans(); try { ServiceWork::where('id',$workDetail['id'])->update([ 'master_worker_id'=>$worker['id'], 'work_status'=>1, 'estimated_finish_time' => $estimated_finish_time, 'dispatch_time'=>time(), 'exec_time' => time(), ]); MasterWorker::setWorktotal('inc',$worker['id']); $work_log = [ 'work_id'=>$workDetail['id'], 'master_worker_id'=>$worker['id'], 'type' => 0, 'opera_log'=>'系统自动派单于'.date('Y-m-d H:i:s',time()).'分配了工程师'.'编号['.$worker['worker_number'].']'.$worker['real_name'] ]; ServiceWorkerAllocateWorkerLogic::add($work_log); Db::commit(); } catch (\Exception $e) { Db::rollback(); Log::write('自动派单分配工程师异常:'.$e->getMessage()); return false; } // 工程师派单通知【给工程师的通知】【公众号通知,不发短信】 $res = event('Notice', [ 'scene_id' => 113, 'params' => [ 'user_id' => $worker['id'], 'order_id' => $workDetail['id'], 'thing9' => $workDetail['title'], 'time7' => $workDetail['appointment_time'], 'thing8' => (iconv_strlen($workDetail['address'])>15)?(mb_substr($workDetail['address'],0,15,'UTF-8').'...'):$workDetail['address'], 'phone_number6' => asteriskString($workDetail['mobile']), ] ]); return true; } }