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@@ -0,0 +1,294 @@
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+<?php
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+namespace app\common\command;
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+
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+use think\facade\Db;
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+use think\facade\Log;
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+use think\console\Input;
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+use think\console\Output;
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+use think\console\Command;
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+use app\common\model\works\ServiceWork;
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+use app\common\model\goods_time\GoodsTime;
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+use app\common\model\master_worker\MasterWorker;
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+use app\common\model\master_worker\MasterWorkerTeam;
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+use app\common\model\works\ServiceWorkAllocateWorkerLog;
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+use app\workerapi\logic\ServiceWorkerAllocateWorkerLogic;
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+use app\common\model\master_worker\MasterWorkerServiceTime;
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+
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+class AutomaticDispatch extends Command
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+{
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+ //地理时效评分占比
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+ protected $distanceRate = 0.25;
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+ //工程师权重评分占比
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+ protected $weightRate = 0.2;
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+ //工程师综合评分占比
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+ protected $comprehensiveRate = 0.55;
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+
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+ //默认服务时长 300 分钟
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+ protected $defaultServiceTime = 300;
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+
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+ protected function configure()
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+ {
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+ $this->setName('automatic_dispatch')
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+ ->setDescription('自动派单');
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+ }
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+
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+ protected function execute(Input $input, Output $output)
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+ {
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+ $this->autoDispatch();
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+ }
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+
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+ /*
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+ * 自动派单总分100分
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+ 1、地理效率得分(distance score)25%
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+ 2、工程师权重「自定义是否有证」(weight score)20%
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+ 3、工程师综合服务分 55%
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+ */
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+ protected function autoDispatch()
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+ {
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+ $size = 30;
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+ $startTime = strtotime(date('Y-m-d 00:00:00'));
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+ $endTime = strtotime(date('Y-m-d 23:59:59'));
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+ while(true) {
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+
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+ // 获取当前时间的前五分钟时间戳
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+ $fiveMinutesAgo = time() - 120; // 300 秒 = 2 分钟
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+ $list = ServiceWork::where('work_status',0)
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+ ->where(function ($query) use ($fiveMinutesAgo) {
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+ $query->where('exec_time', 0)->whereOr('exec_time', '<', $fiveMinutesAgo);
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+ })
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+ ->where('appointment_time','between', [$startTime, $endTime])
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+ ->field('id,category_type,goods_category_id,lon,lat,province,city,title,appointment_time,address,mobile')
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+ ->order('create_time','asc')
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+ ->limit($size)
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+ ->select()
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+ ->toArray();
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+ if (!$list) {
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+ sleep(5);
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+ }
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+
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+ $isExec = 1;//是否派单成功
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+
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+ foreach($list as $item) {
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+ try {
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+ //优先平台工程师派单
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+ $res = $this->platformWorker($item);
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+ if ($res === false) {
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+ //门店负责人派单
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+ $res = $this->teamWorker($item);
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+ if ($res === false) {
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+ $isExec = 0;
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+ }
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+ }
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+
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+ } catch (\Exception $e) {
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+ print_r($e->getMessage());
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+ Log::write('自动派单异常:'.$e->getMessage());
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+ sleep(5);
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+ }
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+
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+ if ($isExec == 0) {
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+ ServiceWork::where('id',$item['id'])->update([
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+ 'exec_time' => time(),
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+ ]);
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+ }
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+ }
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+
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+ }
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+ }
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+
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+ /**
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+ * 派单给平台工程师
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+ */
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+ protected function platformWorker($item) {
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+ $real_distance = Db::raw("ST_Distance_Sphere(
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+ POINT({$item['lon']}, {$item['lat']}),
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+ POINT(lon, lat)
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+ ) AS real_distance");
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+ // 获取符合条件的工程师
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+ $worker = MasterWorker::alias('a')->leftJoin('master_worker_score b','a.id = b.worker_id')
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+ ->where([
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+ ['is_disable','=',0],
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+ ['work_status','=',0],
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+ ['accept_order_status','=',1],
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+ ['city','=',$item['city']],
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+ ['tenant_id','=',0]
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+ ])
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+ ->whereRaw('FIND_IN_SET('.$item['goods_category_id'].', a.category_ids)')
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+ ->whereRaw("ST_Distance_Sphere(
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+ POINT({$item['lon']}, {$item['lat']}),
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+ POINT(lon, lat)
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+ ) <= distance")
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+ ->field(['a.id','a.tenant_id','a.distance','a.lon','a.lat','a.worker_number','a.real_name','b.comprehensive_score','b.weight_score',$real_distance])
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+ ->orderRaw('(b.comprehensive_score + b.weight_score) desc')
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+ ->limit(100)
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+ ->select()
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+ ->toArray();
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+ $queue = [];
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+ foreach($worker as $key => $value) {
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+ //过滤已接过此单的师傅
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+ $exists = ServiceWorkAllocateWorkerLog::where('work_id', $item['id'])->where('master_worker_id',$value['id'])->count();
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+ if ($exists) {
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+ continue;
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+ }
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+
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+
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+ //计算地理效率得分
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+ $realDistance = ceil($value['real_distance'] / 1000);
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+ $travelTime = $realDistance * 2;//预计每公里行驶2分钟
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+
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+ $distanceScore = 100 - ($travelTime * 1.5) - ($realDistance * 5);
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+ $distanceScore = bcadd($distanceScore, 0, 2);
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+ $tmpDistanceRate = bcmul($distanceScore, $this->distanceRate, 2);
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+ $tmpRate = 0;
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+ $value['travelTime'] = $travelTime;
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+ $value['comprehensive_score'] = isset($value['comprehensive_score']) ? $value['comprehensive_score'] : 0;
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+ $value['weight_score'] = isset($value['weight_score']) ? $value['weight_score'] : 0;
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+ $tmpRate = bcmul($value['comprehensive_score'], $this->comprehensiveRate, 2) + bcmul($value['weight_score'], $this->weightRate, 2);
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+ $tmpRate = bcadd($tmpRate, $tmpDistanceRate,2);
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+ $tmpKey = isset($queue[$tmpRate]) ? bcadd($tmpRate, $key / 100,2) : $tmpRate;//防止键名重复
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+ $queue[$tmpKey] = $value;
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+
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+ }
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+ //按照工程师的总分值倒序排序
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+ krsort($queue);
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+ foreach($queue as $worker) {
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+ $serviceTime = MasterWorkerServiceTime::where('master_worker_id',$worker['id'])->where('goods_category_id',$item['goods_category_id'])->value('service_time');
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+ if (empty($serviceTime)) {
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+ $serviceTime = GoodsTime::whereRaw('FIND_IN_SET('.$item['goods_category_id'].', goods_category_ids)')->value('service_time');
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+ $serviceTime = $serviceTime ?? $this->defaultServiceTime;//默认服务时长
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+ }
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+
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+ //预约开始时间和结束时间
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+ $appointment_time = is_numeric($item['appointment_time']) ? $item['appointment_time'] : strtotime($item['appointment_time']);
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+ $estimated_finish_time = $appointment_time + $serviceTime * 60 + $worker['travelTime'] * 60;
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+ //校验客户的预约时间是否在工程师的空挡期内
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+ $count = ServiceWork::where([
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+ ['master_worker_id','=',$worker['id']],
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+ ['work_status','>=',1],
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+ ['work_status','<=',5],
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+ ])
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+ ->where(function ($query) use ($appointment_time,$estimated_finish_time) {
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+ $query->where('appointment_time', 'between',[$appointment_time, $estimated_finish_time])
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+ ->whereOr('estimated_finish_time', 'between', [$appointment_time, $estimated_finish_time]);
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+ })
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+ ->count();
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+ if ($count == 0) {
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+ $operaLog = '系统自动派单于'.date('Y-m-d H:i:s',time()).'分配了工程师'.'编号['.$worker['worker_number'].']'.$worker['real_name'];
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+ $res = $this->allocateWorker($item,$worker['id'],$worker['tenant_id'],$operaLog,$estimated_finish_time);
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+ if ($res === true) {
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+ return true;
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+ }
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+ }
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+ }
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+ return false;
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+ }
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+
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+ /**
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+ * 派单给门店负责人
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+ */
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+ protected function teamWorker($item) {
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+ $real_distance = Db::raw("ST_Distance_Sphere(
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+ POINT({$item['lon']}, {$item['lat']}),
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+ POINT(lon, lat)
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+ ) AS real_distance");
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+
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+ $isAm = date("H",strtotime($item['appointment_time'])) < 12 ? 1 : 0;
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+ $whereRaw = $isAm ? 'am_order < am_limit' : 'pm_order < pm_limit';
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+ // 获取符合条件的工程师
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+ $worker = MasterWorkerTeam::where([
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+ ['accept_order_status','=',1],
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+ ['city','=',$item['city']],
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+ ])
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+ ->whereRaw($whereRaw)
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+ ->whereRaw('FIND_IN_SET('.$item['goods_category_id'].', goods_category_ids)')
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+ ->whereRaw("ST_Distance_Sphere(
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+ POINT({$item['lon']}, {$item['lat']}),
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+ POINT(lon, lat)
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+ ) <= distance")
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+ ->field(['id','lon','lat','distance','tenant_id','team_name','master_worker_id','am_order','am_limit','pm_order','pm_limit','min_order','comprehensive_score', $real_distance])
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+ ->order('comprehensive_score','desc')
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+ ->limit(100)
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+ ->select()
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+ ->toArray();
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+ $minQueue = [];
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+ $queue = [];
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+ foreach($worker as $key => $value) {
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+ //过滤已接过此单的师傅
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+ $exists = ServiceWorkAllocateWorkerLog::where('work_id', $item['id'])->where('master_worker_id',$value['master_worker_id'])->count();
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+ if ($exists) {
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+ continue;
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+ }
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+
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+ if ( $value['distance'] > 0) {
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+ //校验客户的地址是否在工程师的接单区域内
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+ $realDistance = haversineDistance($item['lat'],$item['lon'], $value['lat'],$value['lon'],$value['distance']);
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+ if ($realDistance > $value['distance']) {
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+ continue;
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+ }
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+ }
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+ if ($value['am_order'] + $value['pm_order'] < $value['min_order']) {
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+ $minQueue[] = $value;
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+ } else {
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+ $queue[] = $value;
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+ }
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+ }
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+ $queue = array_merge($minQueue,$queue);
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+ //优先给接单数量不足最低接单数的团队派单,其次再给服务评分高的派单
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+ foreach($queue as $worker) {
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+ $operaLog = '系统自动派单于'.date('Y-m-d H:i:s',time()).'分配了团队ID['.$worker['id'].']'.$worker['team_name'];
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+ $res = $this->allocateWorker($item, $worker['master_worker_id'], $worker['tenant_id'], $operaLog);
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+ if ($res === true) {
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+ $updateData = $isAm == 1 ? ['am_order' => Db::raw('am_order + 1')] : ['pm_order' => Db::raw('pm_order + 1')];
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+ MasterWorkerTeam::where('id',$worker['id'])->update($updateData);
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+ return true;
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+ }
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+ }
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+
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+ return false;
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+ }
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+
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+ /**
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+ * 分配工程师
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+ */
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+ protected function allocateWorker($workDetail, $masterWorkerId, $tenant_id,$operaLog, $estimated_finish_time=0)
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+ {
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+ Db::startTrans();
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+ try {
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+ ServiceWork::where('id',$workDetail['id'])->update([
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+ 'master_worker_id'=>$masterWorkerId,
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+ 'tenant_id' => $tenant_id,
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+ 'work_status'=>1,
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+ 'estimated_finish_time' => $estimated_finish_time,
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+ 'dispatch_time'=>time(),
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+ 'exec_time' => time(),
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+ ]);
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+ MasterWorker::setWorktotal('inc',$masterWorkerId);
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+ $work_log = [
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+ 'work_id'=>$workDetail['id'],
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+ 'master_worker_id'=>$masterWorkerId,
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+ 'type' => 0,
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+ 'opera_log'=> $operaLog
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+ ];
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+ ServiceWorkerAllocateWorkerLogic::add($work_log);
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+ Db::commit();
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+ } catch (\Exception $e) {
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+ Db::rollback();
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+ Log::write('自动派单分配工程师异常:'.$e->getMessage());
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+ return false;
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+ }
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+ // 工程师派单通知【给工程师的通知】【公众号通知,不发短信】
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+ $res = event('Notice', [
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+ 'scene_id' => 113,
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+ 'params' => [
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+ 'user_id' => $masterWorkerId,
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+ 'order_id' => $workDetail['id'],
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+ 'thing9' => $workDetail['title'],
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+ 'time7' => $workDetail['appointment_time'],
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+ 'thing8' => (iconv_strlen($workDetail['address'])>15)?(mb_substr($workDetail['address'],0,15,'UTF-8').'...'):$workDetail['address'],
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+ 'phone_number6' => asteriskString($workDetail['mobile']),
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+ ]
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+ ]);
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+ return true;
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+ }
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+
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+}
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